Frequently Asked Questions

Everything you need to know about shopping at DTLR

How can I track my order?

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.

What is your return policy?

We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-release footwear may be marked as final sale.

Do you offer international shipping?

Currently, DTLR primarily ships within the United States and its territories. We are working on expanding our logistics to support international fashion enthusiasts in the near future.

Are the sneakers and apparel authentic?

Yes, 100%. DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. Every product is guaranteed authentic and sourced directly from the manufacturers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.

Can I cancel or modify my order after it's placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are typically unable to cancel or modify it. Please double-check your size and shipping address before checkout.